Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jksingcompany.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jksingcompany.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Maybe some holes needed to pass some wires to the transparent pouch (eg. To connect a screen to the power source
We put these in our van that we use every day. I love that the back of my seats aren't getting messed up and my girls love the freedom that they have to store the things they want to use during the car ride. There is the perfect pocket for their headphones that the can grab before getting buckled in. We don't use the top clear panel for electronics but for books and note pads that they like to have easy access to. Shipping came on time and packaged with no issues. Fits around the seats of my minivan with no issues.
I would be happy to share my experience regarding your backseat organizer. I purchased the pair to have for organizing books, and kids stuff to do in the car. I was able to organize everything for our granddaughter's visit. I was pleasantly surprised to see how big they were as they covered the whole area of our backseats and they additionally offered protection from kicking feet! They also were well-made so I don't have to worry they will fall apart quickly, and the lifetime guarantee is definitely an added bonus! My experience has been as a satisfied customer and I would recommend this product for others to purchase as well.
Really good organizer, arrived on time and well packaged. It us really easy to attach to the seat. Made out of good quality material that is easily wipeable with a dump cloth. I really lije tge plastic pocket that can hold my iPpad in it and i can play movies to my baby while driving. Would recommend this
I bought this product to protect the backs of my front car seats when traveling with my grandkids and this fits the bill perfectly, as well as providing lots of storage for all the items kids like to travel with that serve to keep them occupied whether on a long trip or a short ride. This product also keeps snacks and drinks at arms length as well.
It's got a thick and durable materials. It's quite wide and long to cover almost entire seat. It has a lot of pockets and spaces in different sizes for variety of stuff you normally carry while driving with kids. Two of them gives us plenty os space to organize a lot of toys, tablets and stuff. Great customer service too.
We have two little children and things tend to pop up at very random places in our car. We thought about bringing some order into where things are in the car for quite some time, and found this product on the auto merch website. We are very pleased with the results. While not taking up much place, this car organizer can fit surprisingly all of the items that were lying around. The car is now back to been and tidy. Overall, a five star product.
I recently purchased these to replace the junky ones I had that fell apart. So far, these have stood up nicely. I have a feeling they will continue to do so since they seem to be very high quality. I love the variety of pockets. Since they don't use elastic to hold around the seat it get a nice snug fit when you use the adjustable straps. The price point was great too. The models I had before hand were more expensive for 1 seat back protector compared to two of these. Great buy! I may even try some of their other products.
Good stuff. Pretty high quality. Recommend
Organizer, excellent quality, mesh everywhere whole, stitched well, fasteners strong, transparent glue whole, no scratches. It's been 13 days.
Of good quality. Recommend.
Organizer of very good quality, did not even expect. I advise everyone.
perfect
Quality is good, I recommend!
Great thing for a good price
Good quality
Very nice.
Cool Product
Thank you.
Super
Very high quality cover and looks good.
The material is good, durable in sensations. Lots of pockets. Doesn't smell. It suits me quite well
Delivery time. Abdication on the descriptioneto